Returns, Exchanges & Refunds
VUQMIRANA™, operated by Shenzhen Yuexiang Zhimian Technology Co., Ltd., provides the following return and refund process.
1. 30-Day Return Period
Most eligible products may be returned within 30 calendar days after delivery.
2. Return Eligibility
For a standard return, items should be unused, in their original condition, and returned with original packaging, tags, accessories, and proof of purchase where applicable. Different rules apply to damaged, defective, incorrect, or materially misdescribed items.
Personalized or custom-made goods, gift cards, final-sale items, and certain goods that cannot reasonably be resold for hygiene or safety reasons may be excluded where clearly disclosed and legally permitted.
3. How to Request a Return
Before sending anything back, contact service@vuqmira.com with your order number, the item concerned, the reason for the request, and photos or video where relevant. We will review the request and provide return authorization and instructions when applicable.
4. Return Address
Do not send returns to our business registration address unless customer support specifically instructs you to do so. After a return request is approved, we will provide the appropriate authorized return warehouse address and return instructions.
5. Return Shipping Costs
For preference-based returns, the customer is responsible for return shipping unless otherwise stated. If an item arrives damaged, defective, incorrect, or materially different from its description, we will provide an appropriate replacement, refund, or authorized return solution at no additional cost to the customer.
6. Damaged, Defective, Incorrect, or Misdescribed Items
If an item arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact us with supporting information. Once verified, the resolution may include a replacement, refund, or authorized return at no additional cost to the customer. We do not require customers to bear the full cost of correcting a merchant or fulfillment error.
7. Exchanges
Where an exchange is available, we may authorize a replacement directly or ask you to return the eligible original item and place a new order. Availability depends on stock and the circumstances of the request.
8. Refund Timing & Method
Approved refunds are issued to the original payment method within up to 10 business days after the authorized return is received and inspected. Your bank or payment provider may require additional posting time.
If more than 15 business days have passed after we confirmed that a refund was approved and the funds still have not appeared, contact service@vuqmira.com. Your bank or payment provider may also be able to confirm its posting status.
9. Cancellation
To request a cancellation or shipping-address correction, contact us within 12 hours of placing the order. We will make reasonable efforts to help, but changes cannot be guaranteed once fulfillment has begun.
10. Mandatory Consumer Rights
Nothing in this policy is intended to limit rights that cannot legally be excluded under consumer-protection laws applicable to your purchase. Where mandatory local law provides additional cancellation, withdrawal, repair, replacement, or refund rights, those rights continue to apply.